- The Telegraph
Ryanair fined over ‘unclear’ fares
The country’ s competition watchdog said the no-frills airline did not provide a clear price at the very start of the booking procedure. Ticket prices should be “clearly and fully indicated from the very first contact with the consumer in such a way as to make the final price immediately clear”, the regulator Codacons said. It cited the introduction of a two per cent credit card fee, which the airline started last year ostensibly to comply with a UK Office of Fair Trading ruling. “The commission costs for buying with credit cards are very high and are kept hidden by some airlines until the last moment,” said Codacons president Carlo Rienzi, in a statement. Related Articles ‘Best jobs in the world’ shortlist announced 24 Apr 2013 Costliest airport transfers revealed 24 Apr 2013 Carnival Cruises cuts prices by 40 per cent 24 Apr 2013 Flight attendant ‘the worst job in travel’ 23 Apr 2013 Everest climbers accused of doping 23 Apr 2013 London’ s highest tea 23 Apr 2013 Ryanair rejected the “unfounded decision”, and said it would appeal the ruling. When purchasing a ticket on Ryanair’ s UK website, passengers are now immediately presented with a total price including their fare (see image below), as well as other charges, a web check-in fee, an administration fee, an ETS levy (to cover the estimate cost to the airline of the EU’ s Emissions Trading Scheme), and an EU 261 Levy (to cover the cost of compensation payment for potential delays). These charges have not always been highlighted so readily, but in recent years competition watchdogs have sought to put an end to “hidden” fees. Ryanair’ s two per cent credit card charge is then outlined, with passengers able to choose a “pay by debit card” fare, or a “pay by credit card” fare. Optional extras, such as baggage fees, can then be added by the passenger. The airline was fined about £330,000 last month by the Netherlands Consumer Authority for similar reasons.